Support

Last updated: September 6, 2026

MigNo is made and supported by Ruslan Zaripov. For help with the app, a subscription, or anything that looks wrong, write to zxus777@gmail.com. We usually reply within 2–3 business days.

What to Include

• A short description of what happened and what you expected instead.
• Your iPhone model and iOS version.
• The app version, shown at the bottom of the Settings screen.
• Steps to reproduce, if the problem happens again.

Please do not send screenshots of your diary unless they are needed — we would rather not see your health data.

How Do I Get My Data Out?

Settings → My Data → Export. You get your full diary as JSON (complete, for backup) or CSV (for spreadsheets). Export is free and has no limits. It is also the only backup that exists if sync is off, so do it before changing phones.

Sync Isn't Working

Check that both devices are signed in to the same Apple Account, that iCloud Drive is enabled, and that sync is turned on in MigNo's settings on both. First-time sync of a large diary can take a few minutes on Wi-Fi. Sync is a Premium feature.

How Do I Cancel a Subscription?

Subscriptions are managed by Apple, not by us: open the Settings app → tap your name → Subscriptions → MigNo → Cancel. Deleting the app does not cancel a subscription. Refund requests also go through Apple, via Report a Problem on the App Store.

I Paid, but Premium Isn't Active

Make sure you are signed in with the Apple Account used for the purchase, then open Settings in the app and tap "Restore purchases". If nothing changes, write to us with the date of purchase.

Health Data Isn't Showing Up

Open the iOS Health app → your profile → Apps and Services → MigNo, and check that reading is allowed for sleep, cycle, steps and heart rate. iOS grants read permissions silently, so the app cannot tell you when one is missing. Sleep and cycle data only appear if something is actually recorded there.

Weather Is Empty for My Attacks

Weather needs location access ("While Using the App") and a network connection at the time of the attack. Historical weather cannot be filled in for entries recorded before you granted access.

Reporting a Privacy Concern

Write to zxus777@gmail.com with "Privacy" in the subject. See the Privacy Policy for what the app does and does not send anywhere.

Support can help with the app itself. It cannot give medical advice, interpret your diary, or comment on treatment — those questions belong with your doctor.